FAQ, General
Q: Does Edocation provide a certificate on completion of a course?
A: Yes, we provide a certificate to all our students who have successfully completed a course.

Q: Do you teach classes to a group of students or individual students?
A: Edocation provides education services to individuals and groups of people.

Q: Do you teach corporate clients?
A: Yes, we do. Whether this is to keep your team happy, educated and mentally exercised or to reach a particular corporate goal, our specialists are happy to help.

Q: How big are your groups?
A: Our language groups are 7 to 17 people per class. Our IT groups are 3 to 12.

Q: What ages of students does Edocation accept?
A: All. We have been teaching people aged from about 7 to 77.

Q: May I withdraw from a course?
A: Yes, we you can. Each course has its own return policy that is based on the course plan. Typically, you can get a full refund before attending a class and a prorated refund based on the number of the classes you have attended.

Q: How do I request a service or enrol in a course?
A: To do so, you can visit our Services and Courses pages or just contact us.

FAQ, IT
Q: What ERP products do you implement and support?
A: Edocation implements Microsoft Dynamics 365 Business Central (D365BC) and Microsoft Dynamics 365 for Finance and Operations (D365FO). We support these products and their earlier versions such as NAV (various versions) and AX (various versions).

Q: How soon can I get support?
A: We classify support requests into three categories: urgent (red), intermediate (yellow) and non-urgent (green). Red cases such as involving payroll and system-wide issues get addressed within 1 hour. Yellow cases (e.g. fix a minor issue) are addressed withing 3 hours. Green cases (e.g. add an additional functionality) are typically addressed within one to three business days.

Q: What can I do with these ERP systems?
A: Both D365BC and D365FO are robust systems that are capable of addressing most or all business needs, including: – Robust finance reporting that users can easily work with and create by themselves. – GL, incl. deferrals; – AP, incl. EFT and computer Cheques; – AR, incl. Sales Quotes and Orders; – Cash Management (Bank), incl. multi currency and automatic exchange rates; – project tracking (Jobs); – inventory, incl., planning and creating assemblies (kits); – manufacturing; – fixed (capital) assets; – service management, etc.

Q: What can I not do with these D365BC and D365FnO?
A: ERP-wise our clients are able to meet all their business goals with either of these ERP systems.

Q: How do I know what ERP product is right for my company?
A: To help with this question, we offer a free consultation over the phone and a free demonstration.

Q: We are using NAV 2018. Do we need to upgrade to D365BC?
A: Excellent question. The short answer is no. We can meet to discuss your needs to assess if your company benefits more from upgrading or keeping the exiting NAV version.

Q: How soon can Edocation implement an ERP system?
A: Typically, an implementation cycle is about 2 months. Depending on the your company’s requirements, an implementation cycle may range from 1 week to 6 months on average.

Q: How much does it cost to implement D365BC?
A: Based on your company’s requirements, you may choose the pay as you go option or one of the packages. Implementations, thus, may range from 0$ to 60,000$ (CAD) with an average of 30,000$ (CAD).

FAQ, Languages
Q: Does Edocation provide one-on-one tutoring?
A: Yes, we do. Also, we offer courses for a class of students & corporate education.

Q: What languages do you teach?
A: Edocation teaches the following languages: – English (ESL), Canadian; – French; – Italian; – Russian; – Ukrainian. Please, visit, our Languages page for a full list or request a new language through our On Demand page.

Q: How long does it take to learn a language?
A: There is a guideline (check our Blog for the corresponding post), but it really depends. Sir Richard Francis Burton, for example, who spoke 24 languages, is said to only spend about 15 minutes at a time on learning a language.

Q: What is the best way to learn a language?
A: None. There is no one single way to do so. As with any serious business, it takes dedication and patience. At Edocation, we do select those combinations of methods that have been proven to be efficient and effective in the past and continue being so.

Q: Can I learn to speak a language without an accent?
A: Yes, you can. Depending on your mother tongue and the language you want to learn, you may be able to learn it without any accent. There is a linguistic theory postulating that a language can only be learned without an accent if learned under the age of 9; however, if your mother tongue and the language you want to learn are close phonetically, there is a good chance you will learn it without an accent.

Q: I have a friend who speaks 5 language and he things that he has an accent in all – is possible?
A: Yes, it is. Depending on what linguistic context your friend has learned the languages in, all of them may reflect her/his particular sociolinguistic background. For example, if s/he learned her/his mother tongue in a place where people are known to have a particular accent, the mother tongue of your friend will likely reflect that (this could be a dialect that may sound like an accent to L1 speak of the standard version of this language). All other languages are likely to carry an accent from that mother language and, possibly, from the other languages.

Q: How many languages can I learn?
A: You can learn a lot of different languages. Sir Richard Francis Burton, for example, knew 24 languages.

Q: Does learning additional languages get in the way?
A: No, on the contrary, the more languages a person has learned, the easier it is likely to be to learn an additional one.

Q: Does Edocation use any nonverbal means of communication?
A: Yes, we do. Nonverbal means of communication are known to help teachers to teach, students to learn and to develop a better handle on a language =)

Q: How can I improve my chances to learn a language successfully?
A: Excellent question. The vary fact that you are asking this question contributes to your goal. Patience, persistence, and cheer are some of the tings that will go a long way. Enrol in the course of your interest and pursue your goal.