This post is about how companies can implement Microsoft Dynamics 365 Business Central (D365BC) by themselves. It does not provide a step-by-step guide – instead, it focuses on the pros and cons to help companies know what to expect and make this experience a success. Some useful are provided to save on and otherwise support self-implementation.
To learn about how to save on D365BC, the available discounts & promotions, the best practices around planning its implementation; its license types and their prices; the industries and sectors it serves; the self-implementation FAQs and resources, or to estimate the implementation cost with a Partner, visit the corresponding page or contact us.
Pros & Cons of Self-implementation
This section is about the advantages and disadvantages of self-implementing D365BC. These points help companies make informed decisions about their implementation and get prepared for self-implementation challenges ahead of time or avoid them altogether by deploying Partner’s help strategically:
- low cost – working independently eliminates Partner’s hourly or package rates;
- early start – some Partners may be unable to start a project when desired, but if companies self-implement, it is up to them when to start;
- familiar project management – companies working with their own project manager (rather than that of a Partner) have the advantage of their project manager’s familiar style and knowledge of their industry and business contexts (e.g. industry best practices, seasonal spikes, etc.);
- assigning the right people – companies doing their own implementation can bring in and switch their SMEs (subject matter experts) effortlessly where and when needed; moreover, getting more people actively involved in the implementation process empowers them to set up the system in the most efficient and effective way and, therefore, to enjoy it more;
- making the right decisions – companies’ people know the company business better and can make the decisions to either adjust (improve) the business to the system or adjust the system to the business to maximize efficiency.
- slow implementation – learning about D365BC takes time – thus, companies are more likely to slow down in their implementation process;
- a risk of reimplementation – over the past 33+ years, D365BC has evolved into a flexible system to meet different business needs of different companies; as a result, there are a lot of setups to attend to and they contribute to the outcome of the implementation – making poor setup choices along the way may lead to a poor outcome and a reimplementation which is both time-consuming and costly;
- drawing away qualified workforce – gaining knowledge and experience by the in-house specialists within a limited period of time means that these people have to be drawn away from their day-to-day business duties which may expose important business areas otherwise covered by them;
- underusing the system – companies may miss some important ERP (enterprise resource planning) functions undermining the implementation objective to increase business efficiency and effectiveness through technology;
- losing sight of the system as a whole – experienced D365BC specialists constantly keep in mind both the aims at hand (e.g. how to set up an efficient Chart of Accounts) and the whole “picture”, that is how all the system modules should work in unison and needs to change if a certain setup changes in the implementation process; working without a Partner and assigning different people to different areas increases the risk of the system working inefficiently as whole;
- inability to order licenses – Microsoft sells licenses only through official Microsoft Partners – end users are unable to order D365BC licenses directly from Microsoft;
- inefficient support – in-house SMEs may lack experience or time to help their fellow users efficiently; moreover, if a bug is found in the system, it has to be communicated to Microsoft (to get a hot fix) – this has to be done by a Partner as Microsoft does not provide direct D365BC support to end users.
D365BC licensing and Microsoft support are the only two areas that must be done through a Partner; otherwise, it possible to self-implement D365BC. There are advantages and disadvantages of doing so. Therefore, companies need to weigh all the pros and cons to take the decision that is right for their business. Besides saving on the implementation cost, it is also wise to consider the availability of sufficient human resources, their knowledge, experience, team’s motivation, etc.
In many cases, it is a good idea to combine self-implementation with occasional support from a Partner. This approach allows taking advantage of the self-implementation while minimizing the associated risks. If you would like to discuss your business needs with one of our certified Microsoft specialists, contact us for a free consultation.
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